What are WhatsApp credits, and when are they used?
1 credit = 1 message that Anssay starts: reminders, missed-call recovery, waitlist offers, rebooking prompts and review requests. Every reply to a customer who messaged first is free. Included credits reset on your billing date; bought packs last 12 months.
What happens when credits or minutes run out?
For credits, turn on auto top-up and a 500-credit pack is added so reminders never stop; without it, reminders pause and replies keep working. For call minutes, you choose: keep answering at ₹8 a minute up to your monthly cap, or send calls to your own phone.
Is GST included?
No. All prices exclude 18% GST.
Can I switch plans anytime?
Yes. Move between Chat, Voice and Voice + Chat whenever how your customers reach you changes. Monthly plans run to the end of the paid month.
Who counts as a user?
Anyone who logs in to the app with their own phone number — owner, manager or staff. Customers never count. The owner seat is always included, and staff who only check customers in are free.
What does setup include?
We set up Anssay for you: your services, prices, timings and answers, your number and WhatsApp. It's ₹4,999 one-time, and free on annual plans.
All prices in INR, excluding 18% GST.